If you cant remember your username or password click the log into control panel icon (Top right hand corner of the screen)
Then click the lost username/password text below the login icon.
This will send you a email with telling you your username and steps on how to reset your password.
E-Tickets
If you’ve lost your ticket don’t panic! You can download and re print your tickets at anytime from our website.
To get a new copy of your ticket go to the user control panel, look in the ‘My Tickets’ category and click download and print your tickets icon.
Physical Tickets
If you have lost your Physical mail order ticket we can send you a digital copy, which you can download and print and use as a replacement.
To email us visit the contact page here http://www.undergroundtickets.net/cat/6/contact-us
All orders received before 5pm are dispatched via royal mail first class to your specified delivery address. We allow up to 48hours for delivery, which is why the mail order option is only available up until 2 days before the event.
In the event of Royal mail not being able to deliver your tickets due to a busy time of year, or postal strikes we are able to send you a emergency digital copy of your ticket, or arrange for you to collect your ticket from the venue door on the night of the event.
We apologise for any late tickets, this is very unlikely to happen but if it does its beyond our control and down to royal mail.
To email us about mail order delays, visit the contact page here: http://www.undergroundtickets.net/cat/6/contact-us
This means you are already a member of our website.
If you cant remember your username or password click the login to your control panel icon, then click the lost username or password icon below the log in form.
This will send you a email with telling you your username and steps on how to reset your password.
*Note if you are a member of our sister website SWU (SOUTH WEST UNDERGROUND) your login details for that site will also work with Underground Tickets.
After purchasing a E-ticket you will be given the option to download and print a copy at the confirmation page (stage 4 of the shopping cart process)
A copy of your E Ticket will also be sent to your email address with the subject ‘Ticket Email Copy”
All E- Tickets you buy are stored and saved on our website, you can access them via your user control panel. To find them simply look in the ‘My Tickets’ category, then click the ‘download and print your tickets’ icon.
Yes! You are able to see all your previous order transactions via the user control panel. Look in the ‘My Tickets’ category and click the ‘See all previous ticket transactions’ icon.
When ordering a ticket from our website you have two delivery options.
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To download a e-ticket instantly
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Have a physical ticket sent via royal mail to your chosen delivery address.
Both Ticket formats are explained below.
Whats a E-Ticket? (Ticket Download)
An electronic ticket (commonly abbreviated as e-ticket) is a ticket with a unique reference code generated by our computer system.
Unlike traditional paper tickets (Physical Tickets) an e-ticket exists only as a digital record and can be purchased up until 8pm on the day of a event.
How to use a E-Ticket?
The event organiser and venue have a list of all E-Tickets purchased; your name and unique reference code will be with the door staff, who will cross-reference your E-Ticket with their sales list.
E-Ticket Download options.
Your E Ticket will be available instantly after completing the checkout process and submitting payment. When you reach the ticket confirmation stage you will be given a option to see your e ticket and download a copy.
All your tickets are saved and stored in your user control panel in the ‘My Tickets’ category, A copy of your e-ticket will also be sent to your email account in case a back up copy is needed.
*If you are unable to print out your E-Ticket you can make a note of your unique reference code and present it to the event door staff along with your full name to gain entry.
Physical Ticket (Traditional paper tickets sent in the post)
For those who prefer to have traditional paper tickets for events, we offer the option to have tickets sent in the post via royal mail.
Using our ticket printing machines we provide secure event tickets printed on watermarked paper. Like all E-Tickets Physical paper tickets have a unique reference code to be checked in with event door staff.
This option is available up until 2 days before the event, we need to leave a time frame of 48 hours to allow for postage delay. Make sure you order in advance if you require a Physical Ticket sent via the post.
Yes! If you make a note of your ticket reference code and give it to the door staff at the event, you will be able to gain entry.
Event organisers have a list of all tickets sold from our website and will be able to find your name, reference code and cross check your details.
*You can make a note of your reference code on your mobile, on paper, etc etc.
If you have purchased several tickets under your name but you cant arrive in a group together you can all still gain entry.
Make sure the late arrivals have a copy of your E-Ticket or just the reference code and the name of the ticket holder with them.
Explain to the door staff that that not all ticket holders can be present but they will be arriving shortly and will have a reference code and your name to cross check with the ticket list.
Sage pay is the secure payment gateway we use to take money from your credit card to send to our merchant account.
The booking fee is the service charge we issue for every transaction for using our ticket service.
*This is a non refundable charge
Postage and Packing fees are the charge we issue customers when we send a ticket in the post.
*This is a non refundable charge
If an event has been cancelled, or a events main act didnt perform, we offer refunds minus the booking fee and / or postal charge.
The booking fee is charged to the customer to use our box office system and payment gateway. This service charge is not refundable.
*We cannot offer refunds if you are not able to attend the event, unless it has been due to a error from our ticket shop.
Any one can sell tickets with us, its quick and simple and only take a few minutes to create a account.
For full details and to upgrade your account to a ticket seller, please have a read of our 'Sell tickets with us page" here http://www.undergroundtickets.net/t/sellTickets
Ticket sales
We (Underground Tickets) do not organise events, we (Underground Tickets) are licensed by the event organiser (Promoter) to list and sell tickets via our box office system.
Refunds
If the event organiser (Promoter) cancels an event, or an event does not run as advertised, we (Underground Tickets) will refund the ticket holder the full face value of the ticket (minus the booking fee)
The booking fee is charged to the customer to use our box office system and payment gateway. This service charge is not refundable.
By agreeing to the terms and conditions and purchasing a ticket you are agreeing to these terms.
We pay you (The Promoter) 3 working days after the event date. We pay you directly into your bank account with the account number and sort code you provide in your profile after signing up.
We are legally responsible to refund ticket money if the event is cancelled or the main act didn’t perform. Beacuse of this we have to keep hold of all ticket money for 3 working days as a security messure.
The money will always be deposited by the Wednesday following your event.
